Shipping Policy

Shipping Policy

Thank you for visiting and shopping at solandinomarket.co.uk. Following are the terms and conditions that constitute our Shipping Policy.

Shipping Processing Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a day or two.

Please allow additional days in transit for delivery. If there is a significant delay in shipment to your order, we will be contact you via email or telephone.

Frozen Item Orders

All frozen orders require the purchase of a thermal box and DHL Express service.

If you choose to risk sending your order without the essentials stated we cannot offer any refunds or credit towards another order if the courier decides to discard your entire order due to possible leaks.

We will make contact before any shipment is made to make you are aware of these terms.

Orders containing frozen products will be dispatched Monday to Thursday only. 

Shipping Rates and Delivery Estimates

Shipping charges will be calculated and displayed at checkout.

Shipping Weight (KG)

Shipping Method

Delivery Time

Shipment Cost

0 – 2

Royal Mail 2nd Class

2-3 Business Days

£4.50

0 - 2

Royal Mail 1st Class

1-2 Business Days

£7.50

0 - 15

DHL Express

Next Business Day

£12.00

 

For orders above 15kg there will be a charge of £1.00 per kilo.

Once your order has been fulfilled (dispatched/ready to dispatch) you will receive a confirmation email with a tracking number and the carrier it belongs to.

Any issues whilst your order is in transit you MUST notify us immediately via email or phone (solandino_uk@outlook.com - 02073949203).

Any missed deliveries, you MUST contact the courier.

Last updated: 19 Sept 21

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